Google addresses Android 14 storage issue for Pixel phones

Google has officially responded to the Android 14 storage issue affecting some Pixel devices. The issue is preventing users from accessing the media storage, with some devices even facing boot-loops.

“Depending on the device, this issue can result in the primary user being unable to access media storage. Alternatively, the issue can reboot the device with a “Factory data reset” message. If this message is accepted, data that is not backed up can be lost, and if it is declined, the device repeatedly reboots with the “Pixel is starting” message.” Google responded (via 9to5Google).

This problem has impacted only Pixel 6 and later models with multiple users after being updated to Android 14. These secondary user profiles include guests, restricted profiles, and child users. Note that it’s not just about having multiple Google Accounts signed in within the primary user or work profiles.

For those who have encountered this problem, it has proven to be a major inconvenience, making media storage inaccessible.

Google is working on fixing the Android 14 storage issue at the earliest

To prevent further devices from experiencing these problems, the company has already issued a Google Play system update. You can access this update by going to Settings, then Security & privacy, System & update, and finally Google Play system update. As of the latest information available, the system update rolled out on October 1, 2023.

For those locked out of their media storage, Google is working on a system update that will not only resolve the issue but also restore access to your precious media files.

Google is also working on potential data recovery methods for devices that are stuck in a boot loop displaying the “Pixel is starting” message. While the specifics are still pending, Google has assured affected users that more information will be provided as soon as it becomes available.

How to Stay Safe? (for those who have proven lucky so far)

For users with a Pixel 6 or newer device who haven’t encountered the Android 14 storage issue yet, Google recommends avoiding the creation or login of secondary users on the device until the OTA (over-the-air) update containing the fix becomes available. This precaution should help prevent potential issues associated with this storage problem in the meantime.