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AI technology is a growing entity, and it’s rooting its way into more industries. AT&T, a major US phone carrier, just announced that it developed a new AI tool to help out its employees. According to a blog post from the company (via Insider), it’s called Ask AT&T, and it’s meant to help out its employees in several ways.
This AT&T AI tool was developed with Microsoft
It should be no shock that big companies are jumping on the AI train. The thinking behind this is to increase productivity. This seems to be the thought behind Ask AT&T. This is a generative AI Tool that the employees can use to help augment their work.
AT&T collaborated with Microsoft in order to develop this tool. As you may know, Microsoft has been a huge investor in OpenAI, and it’s pushing the technology into more of its services. So, working with Microsoft seems to be a good call.
As for what the chatbot will do, there won’t really be a customer-facing change. Basically, don’t expect to speak to an AI chatbot when you’re trying to get customer service. Instead, it’s more of a way to help people who are on the inside.
AT&T mentioned developers as an example. The rise in generative AI spells trouble for developers because it gives anyone the ability to generate code based on text prompts. AT&T mentioned this, but it said that its tool will help and assist its internal developers with their coding.
Another example has to do with customer documentation. One thing about AI is that it’s really good at processing and presenting information for you to absorb. This is one thing that Google wants to do in the medical field.
Well, the tool could be used to translate customer documentation. This may mean that it will allow people to pull up specific information about customers without needing to look up their entire documents.
There are plenty of applications for this chatbot, so it might be a major step forward for the company. Let’s just hope that this doesn’t lead to any massive layoffs from the company. This is one of the main things that people worry about in this new AI-driven era.